The customer can purchase only the products that are currently in the electronic catalog of Brava Sorrento, which is visible online at (URL) www.bravasorrento.com.
If the request made through an online order exceeds the amount available for a given item, you can contact Brava Sorrento (by phone or e-mail) if the ordered products will be available in the future or not. The items selected from those in the virtual catalog of the site www.bravasorrento.com can be purchased at the following conditions.
Buying - the request is processed in the following stages: by placing an order, the customer sends to Brava Sorrento an offer to purchase the product or products selected. Sending purchase order signifies your agreement (pursuant to art. 10 DL 185/1999) to receive further communications Brava Sorrento described below, which are aimed only at the end and execution of the contract of sale. Brava Sorrento with a confirmation e-mail receipt of the order placed by the customer, with the assignment of a 'Customer Order Number' to be used in any further communication with Brava Sorrento. The customer has 24 hours to carry out the online order to communicate to Brava Sorrento its possible cancellation, by telephone at 081.000000 or by sending an e-mail at firstname.lastname@example.org. However, Brava Sorrento check the actual stock availability of the required goods and will notify by telephone at the number provided by the customer if the order can be accepted or less. If the order can be accepted and if the customer confirms during the same telephone call its intention to proceed with the purchase, Brava Sorrento will send an e-mail confirming the conclusion of the purchase process, containing information concerning the conditions of sale, pursuant to art. 4 DL 185/1999. Brava Sorrento will then deliver the product to the courier responsible for carrying out the delivery address. The payment by the customer will be using the credit card method chosen on-line at the time of purchase.
If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form to Brava Sorrento a reference of VAT), has the right to withdraw from the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer must send Brava Sorrento a notice to that effect within 10 working days of receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to: Brava Sorrento SNC, P.zza F.S.Gargiulo 14, 80067 Sorrento (NA) - Italy or by telegram or fax sent within that time of 10 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within 48 hours. Once such notice of termination, the Customer Service Brava Sorrento will quickly communicate with instructions on how to return the goods which must take place within the next 48 hours.
The law applies to product purchased in its entirety, it can be exercised only on the withdrawal of the product purchased (eg: accessories, etc ...), the merchandise must be returned intact and in original packaging complete in all its parts (including any documentation and accessories: manuals, transformers, etc ...), according to the law, the shipping costs are paid by the customer, the shipment until the certificate of receipt in Our warehouse is under the responsibility of the customer, in case of damage to the goods during transport, Brava Sorrento will notify the customer (within one business day following receipt of the goods in their stores) , to allow timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured), in this case, the product will be returned with shipping paid by the customer, at the same time canceling the request for withdrawal; Brava Sorrento is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments on arrival at the warehouse, the product will be inspected for any damages not caused by transport. If the original packaging inside / outside is damaged, Brava Sorrento will subtract from the refund due to a percentage of 10% of it, as a contribution to the repair of the goods. Without prejudice to any repair costs for damage to the original, Brava Sorrento will refund the customer the full amount paid within 14 days from the date of return of the goods. The Buyer shall promptly provide the bank details for the transfer (ABI - CAB - Account of the invoice). The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), where Brava Sorrento finds: Into 1) the lack of the external / internal packaging;
2) the absence of elements of the product (accessories, cables, manuals, parts, ...)
3) the damage to the product for reasons other than transportation. Into the case of forfeiture of the right of withdrawal, Brava Sorrentowill return to sender the property purchased by charging the same shipping.
All products sold by Brava Sorrentoare guaranteed by the manufacturer's official. Benefiting from them, the customer must keep the invoice or the delivery note that you will receive with the products purchased.
The client is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property caused by goods purchased from Brava Sorrento.
Any complaint must be addressed to:
Piazza F.S.Gargiulo 14
80067 sorrento (NA)
The sales contract between the customer and Brava Sorrento is concluded in Italy and governed by Italian law.
Once you enter the product in shopping cart and leaving us your information, you will come to a page where you can choose the payment method most convenient to you of the following:
Each of these options is highly secure. The data are adequately protected using the best security systems.